Customer Success Manager FR

Customer Success Manager France

As a Customer Success Manager in the French market, you will be responsible for your own portfolio, managing and driving the expansion and renewal of our customer base (incl. cross- and upsells) as well as being a trusted advisor on their HR strategies. Successful team members are hands-on, have a high level of ownership, and are driven with giving our customers the best experience possible. At the same time, they are able to balance a high touch, one-on-one approach with a layer of scaled initiatives to deliver value for different customer needs.

This is an exciting career opportunity at a dynamic growth-stage scale-up where your contribution is directly visible at company level.

About the team: 

The Customer Experience Team has 7 team members. The current goals of the team are to become a proactive team that drives adoption and increases retention. You will be responsible for defining, leading, and tracking strategic and operational programs to improve Tellent’s ability to effectively and efficiently deliver excellent customer outcomes through the digital experience. You will cross-functionally work to orchestrate results with Customer Success, Sales, Marketing, Product, Engineering, Support and Finance.

Your 12-month journey as a Customer Success Manager

First 3 months

You will begin by immersing yourself in Tellent’s products, processes, and tools, gaining a deep understanding of our customer base and our current customer success strategies. During onboarding, you’ll attend training sessions on product adoption and customer engagement techniques, shadow team activities, and start picking up inbound requests. By the end of this period, you will feel confident using Tellent’s CS tools and processes to support our customers effectively.

After 6 months

At the six-month mark, you will independently manage a diverse portfolio of around 130 accounts, driving product adoption, satisfaction, and retention through data-driven initiatives. You will initiate and lead 1-1 conversations with customers, as well as experiment with campaigns serving customers with similar characteristics. You will also work closely together with our Account Management team to handle renewals and identify upsell and cross-sell opportunities. By this point, you will play a critical role in providing customer insights to inform Tellent’s strategic decisions.

After 12 months

By the end of your first year, you will have a proven impact on customer satisfaction, churn prevention and Growth Retention Revenue (GRR). You will be fully ramped up and understand which levers you can pull to make an impact. With a solid track record of improving processes and driving value for both Tellent and its customers, you will be ready to explore professional development opportunities or take on more complex projects.

What you will be doing:

• Manage, grow, and retain a portfolio of 100-150 accounts, focusing on data-driven customer success strategies.

• Drive product adoption and customer satisfaction through both strategic 1-1 conversations as well as campaigns and other activities.

• Create and optimize self-service resources, ensuring customers have the tools to succeed.

• Provide renewal and upsell and cross-sell opportunities to the Account Managers and collaborate on closing these opportunities.

What you'll bring to the team:

• Experience in Customer Success, Support, Operations, or a related field. Experience in SaaS and/or HR is a plus.

• Strong analytical, communication, and presentation skills.

• Familiarity with customer success and a proven ability to implement data-driven strategies.

• A collaborative mindset with a proactive, independent approach to managing projects.

• Curiosity and willingness for experimentation and acquiring new skills.

• Near native-level French language skills and professional English proficiency.

• Top-notch interpersonal skills, with an ability to build relationships.

• Competitive, with a drive to grow the French market whilst upholding a high level of integrity.

What we offer:

• A chance to be part of and to shape one of the hottest, most ambitious scale-ups in Europe

• Type of contract - Permanent contract

• Office located in the heart of Paris, near Pigalle, in the 9th district

• Alan Blue Healthcare plan 

• 50% Pass Navigo reimbursed 

• 25 holiday days + around 9 RTT + 2 wellbeing days in 2024

• 1 sophrology session per month 

• Subscription plan to Mokacare to take care of yourself 

• Work from anywhere 4 weeks a year 

• Annual travel budget to visit the team in Poland or Netherlands 

• €1000 of training budget per year 

• Apple MacBook alongside a Home Office budget

• We’ll save you the startup pitch of Friday beers, and ping-pong. Visit our Instagram to check us out: https://www.instagram.com/tellenthq

About Tellent

Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), intuitive HRIS (Tellent HR) and powerful Performance Management Software (Tellent Grow) to streamline every stage of the talent lifecycle.

With a team of 250+ talented professionals across global hubs, we’ve supported 7,000+ organizations in 100+ countries — helping them attract, grow and retain top talent. Backed by a thriving ecosystem of 500+ partners, we’re united by one shared mission: to equip People leaders everywhere with the tools they need to make better people decisions today.