Digital Customer Success Manager (International Markets)

As a Digital Customer Success Manager for International Markets, you will have the unique opportunity to build and define the digital segment from scratch, managing and retaining roughly 900 small-to-mid market customers. Instead of traditional 1:1 management, you will leverage product data, AI, automation, and multi-channel outreach to drive product adoption and directly impact Gross Revenue Retention (GRR) across a diverse mix of global cultures. This is a highly visible, hands-on opportunity for an operations-minded self-starter to test, roll out, and iterate digital initiatives in a dynamic growth-stage SaaS environment.

Your 12-Month Journey

• During the first 3 months: You will get to know the team, the products, and our international customer dynamics. You'll join customer calls, master Tellent's digital CS tools, and manage select, high-value reactive customer requests to build baseline product empathy, always with the goal of translating these patterns into scalable, automated solutions.

• Within 6 months: Spearhead the end-to-end design, localization, and rollout of a critical digital program (such as onboarding or churn-prevention) across international markets. You will partner actively with Account Managers to translate data-driven usage trends into concrete renewal and upsell opportunities.

• After 1 year: You have truly left your mark on our digital customer journey! By building and scaling programs that measurably increase product adoption, you have turned your ideas into standard operating processes and established yourself as a key driver of Tellent's long-term retention.

What You’ll Be Doing

• Manage Customer Success at Scale: Proactively guide and safeguard a portfolio of roughly 900 international accounts using scalable, one-to-many communication rather than traditional relationship-heavy 1:1 management.

• Drive Digital Adoption & Retention Programs: Develop, roll out, and iterate on digital programs utilising channels such as email, in-app banners or chats, videos and webinars.

• Analyze Customer Data & Insights: Regularly monitor segment retention, adoption, and engagement metrics to proactively identify patterns, target silent or low-engagement accounts, and measure campaign effectiveness.

• Surface Growth & Expansion Signals: Proactively monitor customer signals to identify, qualify, and document upsell/cross-sell opportunities, passing these actionable leads to the Account Management team.

• Collaborate Cross-Functionally: Partner closely with Account Management, Support, Ops, Product Marketing, and Product to scale customer outcomes, remove operational blockers, and launch seamless digital workflows.

What You Bring

• Communication: Strong written and verbal communication skills in English (minimum C1 level or higher). Dutch/French is a big plus!

• Confident Customer Engagement: Experience in customer-facing roles with a proven ability to drive outcomes through your interactions. You have no stage fright and genuinely enjoy engaging with strangers and feel right at home presenting a webinar.

• A Systems Mindset: Natural process-oriented thinking; you enjoy organizing chaotic workflows, look for ways to scale your work, and are comfortable working with data, dashboards (like Metabase), and pattern-spotting. Experience with systems like Planhat, Hubspot and Intercom is highly valued.

• Self-Starter: An entrepreneurial mindset with a natural drive to innovate. You are someone who proactively seeks out answers independently, experiments with solutions, and doesn't wait for a manual to make processes run better.

• Adaptability: You thrive in an environment that is not heavily predefined and are excited by the opportunity to help design and build new processes from scratch.

What We Offer

• Hybrid working from our canal-side Amsterdam office

• Diverse and international team environment

• €1,500 annual learning budget + 2 dedicated learning days

• Pension plan, wellness perks & commuting/travel reimbursement

• 28 paid holiday days + 2 additional days in 2026

• Work from anywhere for up to 4 weeks per year

• Apple MacBook and all the tools you need to succeed

• €200 home office budget + work-from-home allowance

About Tellent

Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow).

With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent — and we’re just getting started.

AI in our recruitment process

We use our internally developed AI tools to help streamline our recruitment process. However, technology never makes a decision. Every candidate is personally reviewed by our team. Your journey with us is guided by people, supported by tech. Curious about how it works? Read our AI Statement, check our Privacy Policy, or chat with us at hr@tellent.com.

If you require accommodations or support during the recruitment process, please let us know — we’re happy to help.