Onboarding Specialist

Your mission:

As an Onboarding Specialist (Benelux) at Tellent, you will play a pivotal role in ensuring the successful onboarding of our top-tier customers. Acting as a trusted advisor, you will help them achieve their recruiting and HR goals while delivering an exceptional customer experience.

In this role, you’ll be the first point of contact for customers after the sales process. You’ll work closely with them to understand their objectives and create a tailored onboarding plan that meets their needs. Over the course of 10-12 weeks, you’ll guide them through configuring and setting up their workspace, training their teams, and celebrating their go-live milestone. Once the onboarding phase is complete, you’ll transition the customer to a Customer Success Manager for ongoing collaboration.

Beyond onboarding, you’ll contribute to developing enablement materials, refining processes, and sharing insights with internal teams to continuously enhance customer experience.

Successful candidates are proactive, detail-oriented, and passionate about delivering outstanding customer experiences. This role offers an exciting opportunity to make a visible impact on both customer experience and company growth.

Your 12-Month Journey:

During your first three months, you’ll focus on mastering all aspects of the onboarding process. You’ll familiarize yourself with workflows, tools, team dynamics, and customer engagement strategies. Working closely with team members, you’ll shadow onboarding calls before taking on your first few customers.

By the six-month mark, you’ll independently manage multiple client onboardings while continuing to deepen your knowledge of customer needs and industry best practices. You’ll also start contributing to team projects aimed at improving processes and enhancing the onboarding experience.

After a year in the role, you’ll have developed expertise in delivering exceptional onboarding experiences that drive customer satisfaction and success. You’ll have a strong understanding of our customers’ needs and the recruiting/HR landscape. Additionally, you’ll play a key role in shaping the future of the onboarding function by leading impactful projects.

What you’ll be doing

• Lead end-to-end onboarding for new Tellent customers by creating project timelines, managing expectations, providing strategic guidance, offering proactive support, and training customer teams.

• Develop a deep understanding of each customer’s goals and design customized onboarding plans to meet their objectives.

• Set clear expectations and use persuasive change management techniques to align customer goals with Tellent’s solutions.

• Facilitate seamless communication between internal stakeholders to ensure a smooth handover from the Sales team and to the Customer Success team.

• Identify potential upsell opportunities for future growth.

• Become an expert in Tellent’s software and technical integrations.

• Collaborate with product teams by providing valuable customer feedback for future roadmap development.

• Continuously optimize onboarding content and processes to enhance efficiency and effectiveness.

What You’ll Bring to the Team

• 1-2 years of experience in Customer Support, Customer Success, or Account Management within a tech company.

• Fluency in Dutch with strong English communication skills.

• Confidence in engaging with diverse personas such as decision-makers, account owners, end-users, IT teams, and more.

• Proven ability to manage multiple onboarding’s simultaneously while maintaining attention to detail.

• Strong interpersonal skills combined with a passion for delivering exceptional customer experiences.

• A commercial mindset with the ability to identify growth opportunities for customers.

• Empathy and persuasiveness paired with emotional intelligence and business acumen.

About Tellent

Tellent, a premier Talent Management Suite, enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place.

With 300+ talented employees operating from six global locations, we've empowered over 7,000 organizations across 100+ countries with our leading HR tech solutions – Recruitee, KiwiHR, and Javelo. We have a growing network of over 300 partners, all committed to one vision: guiding all People leaders to create a better world of work.

Have we caught your attention? ⚡️

If you’d like to be part of this incredible journey, please apply directly - we're looking forward to speaking to you!

Tellent is an Equal Opportunity Employer. We celebrate diversity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neurodiversity, or status as an individual with a disability.