Account Manager - DACH

Your Mission

As an Account Manager (AM), you will play a key role in driving Tellent’s growth by delivering value to clients and achieving ambitious revenue goals. Your responsibilities will include upselling, cross-selling, negotiating renewals, and managing pricing migrations. Building strong client relationships will be essential to ensuring their needs are met while driving business expansion.

You will act as the primary liaison for identifying and capitalizing on commercial opportunities, directly contributing to Tellent’s Net Revenue Retention (NRR) objectives. This role requires a proactive, customer-focused approach and close collaboration with cross-functional teams.

Your primary focus will be maximizing customer value within your portfolio, with potential additional impact on tech-touch customers. You will drive revenue by identifying upsell opportunities and promoting higher-tier plans or additional products by Tellent. A key part of your role will be guiding customers through the transition to updated pricing models, ensuring transparency and satisfaction.

Collaboration with the Customer Success Management (CSM) team will be crucial to strengthening customer relationships and unlocking commercial opportunities. By driving initiatives that benefit both Tellent and its customers, you will contribute significantly to the company’s success.

About the team

The Account Manager role sits within our Customer Experience (CX) Team, whose mission is to drive customer satisfaction, maximize product adoption, and ensure clear ROI for our customers, all while aligning with Tellent’s commercial objectives.

The DACH CX team is a growing and dynamic group, currently expanding from five to eight team members, as part of the broader CX organization of 25 professionals spread across our Amsterdam and Paris offices. 

Your 12-month journey
During the first 3 months: You will focus on learning Tellent’s products, processes, pricing models, and customer needs. During onboarding, you will complete training in commercial strategies, shadow customer interactions, and begin supporting pricing migrations and renewals. By the end of this period, you will have a strong foundation in our systems, tools, and account management best practices.
Within 6 months: You will be independently managing your portfolio, driving upsells, cross-sells, and renewals. You’ll confidently navigate pricing migrations, uncover new opportunities, and ensure customer satisfaction by delivering value and fostering trust.

After 1 year: You will be a key contributor to Tellent’s growth, with a proven track record in revenue generation and client retention. Equipped with deep product knowledge and market insights, you will be ready to explore advanced responsibilities and personal development opportunities.

What you´ll be doing

• Manage your portfolio and parts of our tech-touch customers by driving upselling, cross-selling, pricing migrations, and renewals.

• Identify and act on commercial opportunities from leads and proactive outreach.

• Build strong relationships to ensure long-term client success and satisfaction.

• Collaborate with CSMs and provide insights to improve Tellent’s offerings.

Characteristics that could set you apart

• Familiarity with customer success tools and platforms.

• Experience in developing and implementing data-driven strategies to determine customer approaches.

What you’ll bring to the team

• 2-4 years of experience in Account Management, Sales, or Customer Success, ideally in SaaS.

• Proven track record of consistent quota attainment.

• Proven ability to run an organized and effective sales process, prioritizing tasks and managing the sales funnel.

• Native-level German language skills.

• A track record of managing portfolios, driving renewals, and achieving revenue goals.

• Strong analytical, communication, and negotiation skills.

• A proactive, collaborative attitude in fast-paced environments.

• A team player attitude and a curiosity-driven mindset.

• Top-notch presentation and interpersonal skills, with an ability to build relationships.

• Competitive drive to grow your market while upholding a high level of integrity.

• Fluent in German with strong English communication skills (company language is English).

• Experience in selling a suite or multi-product offering is a plus.

Recruitment Steps

• Intro call with Ágota, the recruiter responsible for this role - aligning on experience and expectations

• Interview with your potential Teamlead - deeper conversation on the role

• Case Assesment & Meet the Team - assessing your skills and meeting your potential future team

• Final call - Feedback from the recruiter

Why Tellent 💜

• Flexibility to work from home in the Netherlands and from our beautiful canal-side office in Amsterdam or our new office in Vienna, located right at Schwedenplatz

• A chance to be part of and shape one of the most ambitious scale-ups in Europe

• Work in a diverse and multicultural team

• €1,500 annual training budget plus internal training

• 28 paid holiday days + 2 additional days to relax in 2025

• Work from anywhere for 4 weeks/year

• An inclusive and international work environment with a whole lot of fun thrown in!

• Apple MacBook and tools

• €400 travel budget to visit your colleagues in Poland or France

• €200 Home Office budget

• We’ll save you the startup pitch of Friday beers and ping-pong. Visit our Instagram to check us out! https://www.instagram.com/tellenthq

About Tellent
Tellent, a premier Talent Management Suite, enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place.

With 300+ talented employees operating from six global locations, we've empowered over 7,000 organizations across 100+ countries with our leading HR tech solutions – Recruitee, KiwiHR, and Javelo. We have a growing network of over 300 partners, all committed to one vision: guiding all People leaders to create a better world of work.

Have we caught your attention? ⚡️
If you’d like to be part of this incredible journey, please apply directly - we're looking forward to speaking to you!

If you have any questions, reach out to Ágota, the recruiter responsible for this role, via email at agota.tyro@tellent.com for more information. We look forward to meeting you soon!

Tellent is an Equal Opportunity Employer. We celebrate diversity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neurodiversity, or status as an individual with a disability.