Account Manager - Rest of the World

About the Role

As an Account Manager for our Rest of World markets, you'll play a pioneering role in building and accelerating our commercial efforts across our international customer base. This is a unique opportunity to shape how we grow revenue in diverse markets while working with a tight-knit, ambitious team. Your responsibilities will center around driving upsell and cross-sell within our existing customer portfolio across markets including the US, Canada, UK, Eastern Europe, and beyond. You'll be the commercial engine for identifying and capitalizing on expansion opportunities, contributing directly to Tellent's growth and Net Revenue Retention (NRR) objectives. This role requires a proactive, entrepreneurial approach and the ability to work independently while collaborating closely with cross-functional teams. You'll be building the expansion motion for RoW from the ground up - creating your own campaigns, generating pipeline, and driving deals to close with high autonomy and ownership.

Your 12-Month Journey

• During the first 3 months: You will focus on learning the Tellent offering, from products and processes to pricing models and customer needs. During onboarding, you'll complete training in commercial strategies, shadow customer interactions, and begin supporting commercial processes. By the end of this period, you'll have a strong foundation in our systems, tools, and the necessary account management practices.

• Within 6 months: At six months, you will be independently managing your pipeline, driving upsells and cross-sells across your international portfolio. You'll confidently navigate customer interactions, uncover new opportunities, and ensure customer satisfaction by delivering value and fostering trust across different markets and time zones.

• After 1 year: By the end of your first year, you will be a key contributor to Tellent's international growth, with a proven track record in expansion revenue generation. Equipped with deep product knowledge and market insights, you will have built a scalable expansion motion for RoW and be ready to explore advanced responsibilities and personal development opportunities.

What You’ll Be Doing

• Expansion Growth: Own and grow expansion opportunities within your international customer portfolio by building strong relationships and identifying upsell and cross-sell opportunities.

• Pipeline Generation: Drive your own pipeline generation by creating and executing outbound campaigns and strategic initiatives.

• Full Cycle Management: Manage expansion deals end-to-end, from opportunity identification through negotiation to close.

• Forecasting & Discipline: Oversee your sales pipeline, track progress toward targets, and provide accurate forecasts to support growth objectives.

• Strategic Engagement: Build commercial engagement with customer stakeholders across diverse markets, running structured conversations focused on ROI, value, and growth opportunities.

• Collaboration: Work in close partnership with our Senior Customer Success Manager to align on account health, and collaborate with Marketing, RevOps, and Product teams to share customer insights.

What You Bring

• Professional Experience: 2+ years in account management, sales, or business development in a SaaS or tech environment.

• Commercial Track Record: Proven experience in creating, managing, and closing your own pipeline with strong commercial results.

• Entrepreneurial Mindset: Self-sufficient mindset—you thrive with high autonomy and take ownership of building processes and initiatives from scratch.

• Customer-First Approach: Strong commercial acumen; you can identify expansion opportunities while always prioritizing customer value and long-term satisfaction.

• International Comfort: Experience selling across multiple markets and comfort working with customers across different time zones and cultures.

• Communication: Professional English proficiency at at least C1 level (additional languages such as Spanish or French are a plus).

What We Offer

• Flexibility to work from home in the Netherlands and from our beautiful canal-side office in Amsterdam

• A chance to be part of and shape one of the most ambitious scale-ups in Europe

• Work in a diverse and multicultural team

• €1,500 annual training budget plus internal training

• Pension plan, travel reimbursement, and wellness perks

• 28 paid holiday days + 2 additional days to relax in 2026

• Work from anywhere for 4 weeks/year

• An inclusive and international work environment with a whole lot of fun thrown in!

• Apple MacBook and tools

• €200 Home Office budget

About Tellent

Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow).

With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent — and we’re just getting started.