Onboarding Consultant - France

As an Onboarding Consultant (France) at Tellent, you will play a critical role in setting up new Tellent customers for long-term success. You’ll be the first point of contact after the sale, guiding customers through a seamless onboarding experience and ensuring they fully adopt and maximize the value of our platform.

A successful onboarding experience is one of the key factors in driving customer retention and renewal. You will be responsible for ensuring that our customers gain immediate value from Tellent by helping them implement best practices, navigate the platform with confidence, and integrate our solution into their recruitment processes. Your expertise and guidance will directly impact their long-term engagement with our product.

Your 12-Month journey

First 3 months: you will spend focusing on learning everything there is to know about Customer Success and Onboarding: understand the workflows, our processes, the team, how we onboard customers and more. You will be working closely together with the other team members in the other regions and be shadowing onboarding calls. Consequentially, you will have taken on your first few onboarding's.

Within 6 months: you will have taken responsibility and ownership of multiple client onboardings and will continue to deepen your understanding of our customers, best practices with Tellent, and become a subject matter expert on all things recruiting and HR. Additionally, you will start contributing to team-oriented projects as we iterate and improve on all of our processes.

After 12 Months: you have mastered your way in how we make our customers successful by ensuring they get the full value from Tellent during the onboarding phase. You developed a deep understanding of our customers needs, the HR industry, and have a huge impact onboarding more happy customers. You also will be involved in multiple projects that continually shape the future of the role.

What You’ll Be Doing

• Own the onboarding process: Take over from Sales and guide new customers through a structured onboarding journey, ensuring a smooth transition, strong initial adoption, and long-term success. You will be managing multiple onboardings while maintaining quality, prioritizing efforts based on customer complexity, risk, and business impact.

• Be a product expert: Develop a deep understanding of Tellent’s platform, best practices, and industry trends to provide expert guidance, including software and technical integrations.

• Understand customer goals: Assess customer needs, define tailored implementation plans, set clear expectations, and apply persuasive change management strategies to align their objectives with Tellent’s value, focusing on accelerating time-to-value while maintaining onboarding quality.

• Build strong customer relationships: Maintain proactive engagement, conduct health checks, and provide strategic advice to drive retention and long-term satisfaction.

• Collaborate cross-functionally: Act as the bridge between Sales, Customer Success, and Account Management teams to ensure seamless handovers and a continuously positive customer experience

• Contribute to product and process improvement: Gather and relay customer feedback to the Product team, refine onboarding content, and continuously optimize processes for better efficiency and customer impact.

• Identify growth opportunities: Recognize potential upsell opportunities and ensure customers are positioned for future expansion with Recruitee.

What You Bring

• Experience in Customer Support, Customer Success, or Account Management within a tech company.

• Strong written and verbal communication skills in French (minimum C1 level or higher) and English (minimum B2 level or higher).

• Confident communicator who can engage with various stakeholders, including decision-makers, account owners, end-users, and IT teams.

• Strong project management skills, with the ability to create onboarding timelines, keep customers on track, and proactively manage expectations.

• Strong multitasking abilities, capable of managing multiple onboardings simultaneously while ensuring high-quality service.

• Customer-centric mindset, with excellent interpersonal skills, a passion for delivering outstanding experiences, and the ability to spot growth opportunities.

• Empathetic and persuasive, combining emotional intelligence with business acumen to guide customers effectively through change and adoption.

KPIs & Success Metrics

• 80% of customers onboarded within 10–14 weeks.

• Onboarding completion rate.

• Go-live readiness & customer satisfaction during onboarding.

• Successful handovers to CSM.

What We Offer

• Flexible working within our international team environment

• Diverse and international team environment

• €1,500 annual learning budget + 2 dedicated learning days

• Pension scheme & fitness subscription

• 25 vacation days + approximately 9 RTT days + 2 wellbeing days

• Work from anywhere for up to 4 weeks per year

• Apple MacBook and all the tools you need to succeed

• Home office budget

About Tellent

Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow).

With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent.

AI in our recruitment process

We use our internally developed AI tools to help streamline our recruitment process. However, technology never makes a decision. Every candidate is personally reviewed by our team. Your journey with us is guided by people, supported by tech. Curious about how it works? Read our AI Statement, check our Privacy Policy, or chat with us at hr@tellent.com.

If you require accommodations or support during the recruitment process, please let us know — we’re happy to help.